Emrill names Kim Mayes as its Head of Soft Services


She will ensure levels of service excellence are maintained to further consolidate Emrill’s position as a preferred FM services provider

Kim Mayes has been appointed as Head of Soft Services at facilities management service provider Emrill. As part of her role, she will develop and implement strategies to enhance Emrill’s services and sustainability efforts. She’s also tasked with leveraging data to identify trends and developing strategic operations and procedural solutions.

Mayes will ensure levels of service excellence are maintained to further consolidate Emrill’s position as a preferred FM services provider, the firm said.

With over 25 years of experience in both service provider and client roles across the UAE, the UK and Australia, Mayes is said to have expertise in managing challenges and providing customer-centric solutions. Emrill notes that she has played an integral role in bridging the gap between on-site teams and office operations, while through extensive training and mentoring, she has shared her experience to empower and grow teams. She holds an Advanced Diploma in Business Management, a Diploma in Work Health and Safety, MEWPs for Management and 3a and 3b Operator certificates and is IOSH-certified.

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“We’re delighted to welcome Kym to the Emrill team. Kym’s appointment will contribute to our continued growth, and we are confident she will play a significant role in helping us to meet and exceed our clients’ expectations,” said Emrill’s CEO, Stuart Harrison.

“Kym’s wealth of experience and practical mindset will help us to strengthen the culture we have created, in which our teams are empowered to develop and grow, which will assist Emrill in exceeding our growth objectives. Kym’s vision for more sustainable and innovative ways of working aligns with Emrill’s objectives. We look forward to truly making a difference in the facilities management services provider landscape with our efforts and strategies.”

Mayes’ experience in facilities management, event management, shopping centre service delivery, and health and safety training across a broad range of industries, sectors and countries has enabled her to adopt and apply a complete 360-degree approach to support teams and facilitate continuous improvement in the provision of services, the company pointed out.

Commenting on her new role, Mayes stated: “I’m incredibly excited to join one of the leading and best-known integrated facilities management services providers in the UAE. Having worked closely with Emrill during one of the country’s most prestigious mega events in my previous role, it was evident that our expectations relating to standards and systems in soft services were completely aligned. I’m honoured to join a company whose values and integrity are evident throughout its entire team. Emrill has a fantastic reputation among clients in the UAE, and I look forward to being part of a team that recognises the importance of and prioritises sustainability, safety and new methods of working, while not compromising on the high standard of services offered. I believe that, with Emrill, I can make a difference and help surpass our objectives in excellent service delivery.”

In April 2022, Emrill appointed Thomas Friswell as Associate Director of Operations, while in June, the firm expanded its in-house offering via rope access cleaning service.



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